Get error "Firefox has stopped working" under Windows 7
I'm running Firefox 3.6.10 (just upgraded, I was at 3.6.9) and every so often (maybe 1-2 days), Windows 7 decides to crash it with the error "Firefox has stopped working". Firefox itself does not seem to be generating a crash id, which is disappointing since that way it would be reported. I run a LOT of tabs, at the moment I have around 100 open. I notice that the CPU usage seems to get very high (it shows 25% for me, but I have a quad core machine so I guess that is 100% of one CPU) as well as memory (1.5gb). It's almost as though Windows thinks that Firefox has stopped responding because of the high CPU usage and decides to terminate it.
I've seen some posts here reporting similar problems, but no resolutions. I also saw a post elsewhere suggesting disabling throttling in Windows but saw other posts saying that had not solved the problem.
Any suggestions on how to fix or troubleshoot this problem?
All Replies (5)
Wow, it only took 8 hours to get the confirmation email to get this posted.
Here's what I get when I have Windows show me the details of the crash (I'm going to post two of them from separate crashes):
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 1.9.2.3888 Application Timestamp: 4c745229 Fault Module Name: js3250.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4c7449b7 Exception Code: c0000005 Exception Offset: 0007c818 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: ebdb Additional Information 2: ebdb224f112f975c7ac50737e774651d Additional Information 3: 2239 Additional Information 4: 223918e47426ac0b2ed320dbf2493fb1
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 1.9.2.3909 Application Timestamp: 4c8fdcc5 Fault Module Name: js3250.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4c8fd449 Exception Code: c0000005 Exception Offset: 0005b635 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 094c Additional Information 2: 094c89bde306ce41a3b32e89336e6ce5 Additional Information 3: ff16 Additional Information 4: ff16d2aae395fe11d3c6f3d94b4f3845
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
So it seems that lots of people have this problem, but I'm still getting it on a daily basis. Has anyone been able to find a fix for it? I'm up to to 3.6.12 and it's still failing.
The most annoying part of this crash is that Firefox isn't even trapping it so it does not get reported anywhere (and Windows only offers to check to see if there is a resolution, which there is not, and I doubt it keeps track of it).
Modified by misterbill
Hi,
It seems lot of guys are having similar problem. I also faced this. Most probably this error occurs due to Add-ons. Please uninstall the same in safe mode and try. Another major problem is due Roboform, uninstall or upgrade your version (My firefox worked after uninstallation).
regards Anil
I have this problem too. Now i'm using win7 64 bit, i installed the newest firefox 6.0.2 and yahoo messenger 11 -> i got this problem. First time i think this is a firefox's error. I decide to use process hacker (a mini tool to manager running process) to find out what is happening and i found this: the program name "YahooMessger!.exe" run a few second and it calls the firefox crash popup lol. I uninstall the firefox and i see "YahooMessger!.exe" auto run in process hacker! ^^ conclusion: i uninstall Yahoo Messenger 11 and delete two folder of yahoo in my username's document (1 of them have the program "YahooMessger!.exe"), reinstall firefox and get out this problem!
So my question is: what is "YahooMessger!.exe", is it a yahoo's part, is it a spyware or virus? Here is the link of this file, i have archived it with winrar http://www.mediafire.com/?lf8tc9fal5rxlup