This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Nowadays when I click on the Firefox icon I go to an Incredimail page instead of the Firefox page? How to get rid of Incredimail and get back to Firefox

  • 2 replies
  • 6 have this problem
  • 8 views
  • Last reply by cor-el

ajarturi
ajarturi
more options

I installed Firefox a few years ago and always brought it up by clicking the icon on the home screen. One day recently I clicked the same icon and was brought to a different screen, the Incredimail screen. The logo on the screen looks identical to the Firefox logo. I'm not aware of doing anything to cause this change. This has not happened to my other computer, which still brings up the Firefox screen. If I manually enter the Firefox URL, the familiar firefox home page appears. How can I get rid of the Incredimail and re-establish the link from the Firefox icon to the Firefox browser? Do I have to uninstall or delete the Incredimail stuff and reinstall Firefox?

I installed Firefox a few years ago and always brought it up by clicking the icon on the home screen. One day recently I clicked the same icon and was brought to a different screen, the Incredimail screen. The logo on the screen looks identical to the Firefox logo. I'm not aware of doing anything to cause this change. This has not happened to my other computer, which still brings up the Firefox screen. If I manually enter the Firefox URL, the familiar firefox home page appears. How can I get rid of the Incredimail and re-establish the link from the Firefox icon to the Firefox browser? Do I have to uninstall or delete the Incredimail stuff and reinstall Firefox?

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

http://support.mozilla.com/en-US/kb/How+to+set+the+home+page

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See http://help.incredimail.com/incredimail/help_center/help_article.aspx?article_id=276&lang_id=9 IncrediMail Help Center: How do I remove IncrediMail MyStart from my Firefox Internet Browser?