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add-ons fail to install even after browser restart

  • 4 replies
  • 10 have this problem
  • 2 views
  • Last reply by sash

sash
sash
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Add-ons like NoScript fail to install even after restarting the browser. Everytime I open the add-ons tab I get a message to restart firefox but subsequent restarts results in no effect. Please assist.

Add-ons like NoScript fail to install even after restarting the browser. Everytime I open the add-ons tab I get a message to restart firefox but subsequent restarts results in no effect. Please assist.

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
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Try resetting the Extension Manager. With Firefox closed, delete the following files in your Profile folder':
extensions.cache
extensions.ini
extensions.rdf
and
compatibility.ini
They'll be re-created when you open Firefox.

Making sure Firefox closed:
http://kb.mozillazine.org/Kill_application

Profile location:
http://kb.mozillazine.org/Profile_folder

You may need to show hidden files to locate your profile (W2K & WinXP):
http://www.microsoft.com/windowsxp/us.../hiddenfiles.mspx

sash
sash Question owner
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Hello Sir, thank you for your response. I tried the instructions provided but the issue still exists.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can also try "Reset all user preferences to Firefox defaults" on the Safe mode start window.

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the "Find Updates" button (in Firefox 4: right-click the extension -> "Find Updates") to do a compatibility check.

sash
sash Question owner
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It's definitely compatible, it's strange that everytime I click on "Tools > Add-ons > Extensions", I get a message bar on top saying "Restart Firefox to complete your changes" and it keeps prompting me even if I restart 10 times...