We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I go to full page on a downloaded video, the screen goes totally white

  • 2 replies
  • 4 have this problem
  • 4 views
  • Last reply by cor-el

papadean
papadean
more options

If I access a video on utube and click on the full screen button the screen will turn completely white with no picture. I still have audio. I have to press the escape button to go back to the original screen. My old computer crashed recently and I changed to a backup computer I have. After downloading several updates and add-ons I started having this problem.

If I access a video on utube and click on the full screen button the screen will turn completely white with no picture. I still have audio. I have to press the escape button to go back to the original screen. My old computer crashed recently and I changed to a backup computer I have. After downloading several updates and add-ons I started having this problem.

All Replies (2)

Trafik Ceza Sorgulama
Trafik Ceza Sorgulama
more options

My firefox forever crashing if am visit Trafik Ceza Sorgulama... What can i do? Thank you for help

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

@papadean:

Try to disable the hardware acceleration in the Flash Player.
See Flash videos won't play full screen

Flash "Display settings" window:

@findinfo33

Please do not use existing threads to ask a question, but start a new thread.

Then you can provide troubleshooting information like your operating system and installed plugins (about:plugins), and extensions (Tools > Add-ons) and we will be better able to help you.

See: