This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox hangs when trying to play YouTube videos. Ending task starts the video and application, but the same thing happens when trying to view the next video. Any advice is greatly appreciated.

  • 2 replies
  • 4 have this problem
  • 6 views
  • Last reply by tsb26

tsb26
tsb26
more options

Task Manager shows that Firefox is still running. Clicking End Task restarts the video playing and application running (then I have to cancel the End Task and Close Program processes).

Task Manager shows that Firefox is still running. Clicking End Task restarts the video playing and application running (then I have to cancel the End Task and Close Program processes).

All Replies (2)

TonyE
TonyE
  • Moderator
more options

Try uninstalling Flash Player 10.2 and install the previous version, 10.1.There have been a few reports of problems with Flash that have been solved by using the previous version. You can download the uninstaller for Flash, and get version 10.1 from http://kb2.adobe.com/cps/142/tn_14266.html

The Adobe archive files contain multiple versions of 10.1 for all operating systems so is quite a large download, the old-apps lets you just download the Windows versions that you require - http://www.oldapps.com/flash_player.php

You can also try disabling hardware acceleration on Flash to see if that helps. If you can access any Flash content, right-click on it and choose Settings. In the first section of the settings is the option to enable/disable hardware acceleration.

tsb26
tsb26 Question owner
more options

Thanks for getting back so quickly, TonyE. This first occurred in the last version of Flash. I was recently prompted to upgrade, so I was hopeful that would fix the problem. It didn't. Does this address your recommendation? Or does your fix go back further?

BTW turning off hardware acceleration did not solve the problem.