This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't update because "don't have permission to acess..." on new Mac

  • 1 reply
  • 14 have this problem
  • 3 views
  • Last reply by cor-el

more options

I am trying to download the newest version of Firefox. Running Mac 10.6.6 Older version of Firefox exists. When I try to add the newer download I get The operation can't be completed because you don't have permission to access some of the items. My laptop was no problem. How can I solve my problem?

I am trying to download the newest version of Firefox. Running Mac 10.6.6 Older version of Firefox exists. When I try to add the newer download I get ''The operation can't be completed because you don't have permission to access some of the items''. My laptop was no problem. How can I solve my problem?

All Replies (1)

more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re-)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.