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While IE 8 prints FF 3.6.16 runs into a "unknown error" when I attemp to print from a website; how to fix it?

  • 4 replies
  • 27 have this problem
  • 10 views
  • Last reply by Newbeak

gstick
gstick
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I call up a web page, I click on File and the click on Print. The print process begins but at about 50% progress an error message pops up saying that "An unknown error has occurred in the printing process..." and the process comes to a halt.

IE 8 simply prints the same page without difficulty. HP support was not able to help.

I call up a web page, I click on File and the click on Print. The print process begins but at about 50% progress an error message pops up saying that "An unknown error has occurred in the printing process..." and the process comes to a halt. IE 8 simply prints the same page without difficulty. HP support was not able to help.

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
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Try the reset described here:
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

gstick
gstick Question owner
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edmeister it worked. The setting called out my previous printer. I clicked the reset, restarted Firefox and printed the page without difficulty.

Thanks for your help.

paulbike
paulbike
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did not work for me

Newbeak
Newbeak
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So far,it seems to work.Funny,I have described this problem to someone at Bugzilla@mozilla.org,and they couldn't help me,and never suggested the "reset" option.The problem has been intermittent,which leaves me holding my breath-hopefully,my problem is permanently solved.Thanks! Update: Not sure if this helps,but something bizarre is happening in my Preferences. The "print.print_printer" entry has disappeared (which I had reset earlier),and when I close and restart FF,the settings in Preferences change,seemingly at random.Sometimes Print works,sometimes it doesn't. Attached are screen shots of both Preference states which seem to cycle back and forth. It doesn't seem to affect the ability/inability to print when in either state.

Modified by Newbeak