This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF 5 has problems, won't start today (yesterday OK). How can I get FF 4 again?

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by Svetlana

maeQwRtnT73t
maeQwRtnT73t
more options

Today, FF5 gave me a blank screen (white canvas, no buttons, etc.). Had to terminate using process explorer. Tried reboot = no change. So, I uninstalled it. I want to install FF4 but can't find it on your site. I did install Adobe Acrobat and Reader updates yesterday, may be related?

Again, I want to install FF4 but can't find it on your site. How can I get it?

Today, FF5 gave me a blank screen (white canvas, no buttons, etc.). Had to terminate using process explorer. Tried reboot = no change. So, I uninstalled it. I want to install FF4 but can't find it on your site. I did install Adobe Acrobat and Reader updates yesterday, may be related? Again, I want to install FF4 but can't find it on your site. How can I get it?

All Replies (1)

Svetlana
Svetlana
more options

Check out safe mode, an extension may be causing this issue with Firefox 5 - if safe mode looks ok then please see troubleshooting extensions and themes.

Otherwise please try a new Firefox profile (managing profiles) and see if it works.