This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot update Firefox even though system meets requirements

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

sandrala
sandrala
more options

Model Name: iMac 

 Model Identifier:	iMac8,1
 Processor Name:	Intel Core 2 Duo
 Processor Speed:	2.4 GHz
 Number Of Processors:	1
 Total Number Of Cores:	2
 L2 Cache:	6 MB
 Memory:	1 GB
 Bus Speed:	1.07 GHz
Model Name: iMac Model Identifier: iMac8,1 Processor Name: Intel Core 2 Duo Processor Speed: 2.4 GHz Number Of Processors: 1 Total Number Of Cores: 2 L2 Cache: 6 MB Memory: 1 GB Bus Speed: 1.07 GHz

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You posted with a PowerPC user agent:

  • Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.5; en-US; rv:1.9.2.3) Gecko/20100401 YFF35 Firefox/3.6.3

If you have an Intel Mac then make sure that you do not run Firefox in compatibility mode via Rosetta.

See also: