This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have a big ? on my firefox icon and will not let me access. why?

  • 2 replies
  • 7 have this problem
  • 2 views
  • Last reply by lacuskey

more options

Hi, I have a MAC and have always used firefox to access the internet. today 8/10/11 I notice my firefox icon in my dock has a large question on the icon and will not let me access. nor does it give me and info on WHY. Can you help me

Hi, I have a MAC and have always used firefox to access the internet. today 8/10/11 I notice my firefox icon in my dock has a large question on the icon and will not let me access. nor does it give me and info on WHY. Can you help me

All Replies (2)

more options

You are unfortunately out of luck with an Intel Mac and OS X 10.4.11 and best would be to update to OS X 10.5 or later if you want to use current Firefox 5 and later versions.
There is a Firefox 4 compatible third-party version TenFourFox from www.floodgap.com for a PowerPC Mac, but no alternative for an Intel Mac with Mac OS X 10.4.

Firefox 3.6.x (Mac OS X 10.4 and later) can be found here:

more options

I have a Mac OS X, version 10.4.11

A few months ago, I tried to upload a newer version. Luckily I saved the older version, just in case. turned out my version did not support the newer update... dah! The tiny letters finally found on the page stated: version is not compatible...

END OF STORY. REALLY!

Can try to find older version in your search file, or put word out there you need somebody 'knowledgeable enough (I'm not, sorry) that can send you their info if you will, or just try going to mozilla (or Firefox) and "download firefox version [to your computer's version]... hopes this helps.