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After trying to update Firefox, get a dialogue box everytime I try to open Firefox.

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  • 1 has this problem
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  • Last reply by cor-el

rwbowles
rwbowles
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Tried to update Firefox. Now have two separate Firefox icons on my desktop. When I try to open either one, I get a dialogue box reading: "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." Firefox loads fine after closing box. Fix?

Tried to update Firefox. Now have two separate Firefox icons on my desktop. When I try to open either one, I get a dialogue box reading: "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." Firefox loads fine after closing box. Fix?

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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If there are problems with updating then best is to download the full version and uninstall the currently installed version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Modified by cor-el