This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does Firefox not acknowledge that I have Silverlight already installed. When trying to work with "Getting Started" in Windows 7, it keeps telling me I have to download Silverlight to view this information.

  • 4 replies
  • 30 have this problem
  • 2 views
  • Last reply by terooks2

terooks2
terooks2
more options

I recently purchased a new computer with Windows 7 OS. When trying to learn the transition experience from Windows XP to this new OS version, I was presented with this problem of going around in circles. When trying to view "Discover Windows 7" via "Start>Getting Started>Discover Windows 7", a Microsoft website opens to; (http://windows.microsoft.com/en-US/windows7/help/videos/personalizing-your-pc). It tells me; To view this contents, please install Microsoft Silverlight. Once I install it and get back to this page, I get the same message. I can not view any of the help content before installing Microsoft Silverlight. So now it is a never ending "CIRCLE of LIGHT"! Is this a problem with my Firefox or with Windows Microsoft 7?

I recently purchased a new computer with Windows 7 OS. When trying to learn the transition experience from Windows XP to this new OS version, I was presented with this problem of going around in circles. When trying to view "Discover Windows 7" via "Start>Getting Started>Discover Windows 7", a Microsoft website opens to; (http://windows.microsoft.com/en-US/windows7/help/videos/personalizing-your-pc). It tells me; To view this contents, please install Microsoft Silverlight. Once I install it and get back to this page, I get the same message. I can not view any of the help content before installing Microsoft Silverlight. So now it is a never ending "CIRCLE of LIGHT"! Is this a problem with my Firefox or with Windows Microsoft 7?

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I'm not seeing the Silverlight plugin in your More system details list, so Firefox doesn't find it if you have it.

I assume that you also do not see it in Tools > Add-ons > Plugins ?

terooks2
terooks2 Question owner
more options

cor-el, You are absolutely correct in your statement about not seeing the Silverlight plugin. However the reason for this is because I had previously disabled it in plugins. I was not exactly sure what Silverlight was good for. And, when I recently redownloaded it, that did not reenable the plugin. Now, that I have read and understand more about Silverlight, I have enabled the plugin and I am able to view the Windows 7 help files. Thank you again for your prompt response. If I didn't tell you earlier that I am no computer whiz, I think it's evident now. You have been a big help. PS: How did you know that Silverlight did not show up and what is "More system details" that you spoke about?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome

Your More system details list has a list of installed plugins: 

Installed Plug-ins

 * npdnu
 * npdnupdater2
 * Coupons, Inc. Coupon Printer DLL
 * Coupons, Inc. Coupon Printer Plugin
 * Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
 * Shockwave Flash 10.3 r181
 * The plug-in allows you to open and edit files using Microsoft Office applications
 * NPWLPG
terooks2
terooks2 Question owner
more options

cor-el,

Ok, I guess. You must have a way to see my Firefox setup details. Anyway, thank you for your help. May your day be a good one.