Newly updated billpay system for Fifth Third Bank will not work on firefox. Works on E.I. Worked on Firefox prior to upgrade.
Recently, Fifth Third Bank made updates to their Billpay system on their website. Prior to the change, I was able to pay bills on their site using Firefox. Fifth Third Bank customer service told me that I would need to use Internet Explorer to pay bills as the Bill Pay system would no longer work with Firefox. I have no problem getting to the website but cannot pay bills using Firefox. Is there a fix or will I have to wait for Firefox to make changes? Les
Chosen solution
Just spoke to a tech at 5/3rd who suggested that I create an exception URL under tools;options;privacy;Accept Cookies from sites. the exception in this case is
https://billdomain.com Allow.
This change allowed me to access the Bill Payments part of 5/3rd bank's Internet Banking from Firefox.Read this answer in context 👍 5
All Replies (2)
Chosen Solution
Just spoke to a tech at 5/3rd who suggested that I create an exception URL under tools;options;privacy;Accept Cookies from sites. the exception in this case is
https://billdomain.com Allow.
This change allowed me to access the Bill Payments part of 5/3rd bank's Internet Banking from Firefox.
Thanks for your answer to this problem. I did as you advised and it worked. I had tried via e-mail to contact Fifth Third for a solution or a work around but never received a reply. It is nice to know that there are people who will take the time to help in these situations. I use the computer often but do not consider myself very tech savvy so, can use all the help that I can find. Thanks again, Les