This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

You notified me that V7 will disable my Zone Alarm Antivirus software so it appears I should not upgrade to V7 yet. Am I right and when will V7 be compatible with ZA av?

more options

Here are the details of my antivirus software: ZoneAlarm Security Suite version: 10.0.250.000 vsmon version: 10.0.250.000 Driver version: 10.0.250.000 Anti-virus engine version: 8.1.8.79 Anti-virus signature DAT file version: 1061511360 ZoneAlarm Browser Security: 1.5.322.0 ZoneAlarm ForceField Spyware Scanner: 1.5.53.235 ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0 ZoneAlarm ForceField Spyware Sites Database: 04.155

Here are the details of my antivirus software: ZoneAlarm Security Suite version: 10.0.250.000 vsmon version: 10.0.250.000 Driver version: 10.0.250.000 Anti-virus engine version: 8.1.8.79 Anti-virus signature DAT file version: 1061511360 ZoneAlarm Browser Security: 1.5.322.0 ZoneAlarm ForceField Spyware Scanner: 1.5.53.235 ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0 ZoneAlarm ForceField Spyware Sites Database: 04.155

All Replies (1)

more options

Zone Alarm has not updated their toolbar to be compatible with Firefox 7. To find out when to expect their updated toolbar:


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary: