This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when selling an item on ebay there is no text editor tool bar using firefox, but that toolbar is present using IE. Is that a defect or can it be fixed or added?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by provobis

provobis
provobis
more options

There is no text editor when typing a description of items I'm selling on ebay with Firefox but there is a text editor (toolbar) using IE. Can firefox fix this or offer an add on for ebay sellers?

There is no text editor when typing a description of items I'm selling on ebay with Firefox but there is a text editor (toolbar) using IE. Can firefox fix this or offer an add on for ebay sellers?

Chosen solution

Your UserAgent string in Firefox is messed up by another program that you installed. Maybe eBay can't figure out that you're using Firefox 3.6.23.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

Read this answer in context 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

Your UserAgent string in Firefox is messed up by another program that you installed. Maybe eBay can't figure out that you're using Firefox 3.6.23.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

provobis
provobis Question owner
more options

Thank you, that did it! I was beginning to think FF was letting me down....all the googling I could find on the subject seemed outdated but nevertheless down on FF because of that problem others had too. No one had the answer. I am also having an issue whereby XP cannot see (read) the SATA HD I have in a Addonics external enclosure so that I can copy (clone) my internal C drive using open source freeware. Never had that problem before. Is it possible that's also a related FF issue I can fix as easily? Thanks again.

Modified by provobis