Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

All Youtube videos does not load

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by gunxsword

gunxsword
gunxsword
more options

About 2 days ago, all Youtube videos from the site and embedded ones stopped loading. I would just get a black screen on Youtube.com and a white space on an embedded video. I have not touched any Firefox settings.

I have all the latest plugins including Adobe Flash Player etc. All videos are functioning properly on IE 9 with default plugins and settings.

About 2 days ago, all Youtube videos from the site and embedded ones stopped loading. I would just get a black screen on Youtube.com and a white space on an embedded video. I have not touched any Firefox settings. I have all the latest plugins including Adobe Flash Player etc. All videos are functioning properly on IE 9 with default plugins and settings.

Chosen solution

If you use extensions (Tools > Add-ons > Extension) like Adblock Plus or NoScript or Flash Block that can block content then make sure that such extensions aren't blocking content.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Read this answer in context 👍 0

All Replies (3)

finitarry
finitarry
more options

http://kb.mozillazine.org/Flash

You need a different version of Flash plugin for Firefox than for IE. You can get that here (better than the link in the Flash information page):

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

If you use extensions (Tools > Add-ons > Extension) like Adblock Plus or NoScript or Flash Block that can block content then make sure that such extensions aren't blocking content.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

gunxsword
gunxsword Question owner
more options

Ah yes, it appeared to be a blocking rule in AdBlock Plus which looked not to be Youtube related. Anyway, problem solved!