This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 2 have this problem
  • 5 views
  • Last reply by shirley29

shirley29
shirley29
more options

Just trying to open Firefox. Was using verion 5. Have installed version 7 and still getting same problem. It just crashes on startup. Nothing has changed on my system since I last used Firefox - earlier this morning.

I can't open Firefox to test it in safe mode as it crashes on startup.

Just trying to open Firefox. Was using verion 5. Have installed version 7 and still getting same problem. It just crashes on startup. Nothing has changed on my system since I last used Firefox - earlier this morning. I can't open Firefox to test it in safe mode as it crashes on startup.

Chosen solution

That is a problem with Trusteer Rapport

Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

That is a problem with Trusteer Rapport

shirley29
shirley29 Question owner
more options

Thank you for your help. Alhough I have used Rapport for years without any prblems, I uninsalled Rapport and reinstalled the latest veriosn from their website. This seems to have solved the problem.