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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by stavv

stavv
stavv
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Web mail notifire crashes my Firefox even in safe mode. Have contacted developer but not had a reply. Updated FF yesterday. Tried WMN again but got the following crash I.D.

Any help would be gratefully received

Web mail notifire crashes my Firefox even in safe mode. Have contacted developer but not had a reply. Updated FF yesterday. Tried WMN again but got the following crash I.D. Any help would be gratefully received

All Replies (2)

knorretje
knorretje
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Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-86532a46-a13e-4ba1-a669-e5e012111108
Firefox 8.0 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll or RapportTanzan8.dll in the stack.

stavv
stavv Question owner
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You are a star!! Bless you & thank you! It works!  : )