This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 3 have this problem
  • 7 views
  • Last reply by John99

Imbusch
Imbusch
more options

Updated to Firefox 8 from 7.

Crashes on start up. Cannot find version 7 install file...

Updated to Firefox 8 from 7. Crashes on start up. Cannot find version 7 install file...

Chosen solution

You are probably using Roboform and that is the problem, either uninstall it or try to update it.

There are other ways to get round problems but I suspect your security software is blocking changes.

Read this answer in context 👍 1

All Replies (3)

John99
John99
more options

Chosen Solution

You are probably using Roboform and that is the problem, either uninstall it or try to update it.

There are other ways to get round problems but I suspect your security software is blocking changes.

Imbusch
Imbusch Question owner
more options

Problem solved. Uninstalled Roboform and Firefox runs normally. Installed latest version of RForm.

Thanks John99

John99
John99
more options

Glad it worked, thanks for posting back.