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mozilla has crashed how do I talk to tech support

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mozilla has crashed and is now operating in safe mode, windows and mozilla and nvidia driver has all been updated and the message is still reading that "problem loading page"

mozilla has crashed and is now operating in safe mode, windows and mozilla and nvidia driver has all been updated and the message is still reading that "problem loading page"

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https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

Type about:crashes in the URL bar and hit Enter.

  1. Middle-Click the hyperlinks to bring up each Crash Report page in a new Tab; each page may take a few minutes to load.
  2. Then copy'n'paste the URL of each of those reports into the message box here.
  3. We'll see if we can help you figure out what is causing those crashes to happen.