This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when will the new Firefox be compatible with the Ancestry.com advanced viewer?

more options

when I try to upgrade to the new Firefox, I get a message that states that the Ancestry.com advanced image viewer is not compatible with it. I have been getting this message for weeks now. When will the new Firefox be compatible with this image viewer?

when I try to upgrade to the new Firefox, I get a message that states that the Ancestry.com advanced image viewer is not compatible with it. I have been getting this message for weeks now. When will the new Firefox be compatible with this image viewer?

All Replies (1)

more options

Sorry, it is up to whoever created that Ancestry.com advanced image viewer to keep it up to date as Mozilla releases new versions of Firefox, not the other way around.

BTW, you are 3 versions behind the current Firefox 8.0 version.