We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I accidentally deleted my sync data

  • 1 reply
  • 7 have this problem
  • 6 views
  • Last reply by Ibai

Brad
Brad
more options

I have firefox 10.0 and a windows 7 home premium 64 bit sp1

I accidentally deleted my sync data or whatever by generating a new sync key. I didn't see the note on the bottom saying that changing that would erase all data stored on the sync server.

How do I get my sync data back?? It was a total accident, and I need it back. Is there a way I can email them or something and tell them my email and password, and the time I deleted it? I need everything back, and everything was fine up until 4:30pm today..

I have firefox 10.0 and a windows 7 home premium 64 bit sp1 I accidentally deleted my sync data or whatever by generating a new sync key. I didn't see the note on the bottom saying that changing that would erase all data stored on the sync server. How do I get my sync data back?? It was a total accident, and I need it back. Is there a way I can email them or something and tell them my email and password, and the time I deleted it? I need everything back, and everything was fine up until 4:30pm today..

All Replies (1)

Ibai
Ibai
  • Administrator
more options

Hi!

Sorry to read that but the data is completely encrypted and when you generate a new key you are re-encrypting it.

Your only option is to go back to a previous bookmarks set up and keep going from there. To do so, go to your Bookmarks Menu and search for the Star menu at the top. Click on it and click Restore. Select one of the previous versions of your bookmarks and you should be fine.

Let me know if that helps.