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I tried the upgrade and keep getting the box that says "your computer must be restarted to complete a previous upgrade" and will not complete after restaerting.

  • 3 replies
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  • Last reply by Vivek

djp2llp
djp2llp
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I tried to upgrade Firefox and now I keep getting this box when I try to start Firefox that says "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" I click yes and the computer reboots but I get the same message when I try to start Firefox. It will not let me remove Firefox either. Ineed help getting this working again. Please!

I tried to upgrade Firefox and now I keep getting this box when I try to start Firefox that says "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" I click yes and the computer reboots but I get the same message when I try to start Firefox. It will not let me remove Firefox either. Ineed help getting this working again. Please!

Chosen solution

You are welcome :)

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All Replies (3)

Vivek
Vivek
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Hi,

Please try deleting the updates.xml file and the updates folder in the Firefox installation directory, if present.

djp2llp
djp2llp Question owner
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Solved my problem, thanks!

Vivek
Vivek
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Chosen Solution

You are welcome :)