This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My computer didn't shut down correctly and now firefox won't restore my last session or load any pages at all.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by _dav__

R.Jonesie
R.Jonesie
more options

My computer shut down incorrectly and now firefox won't load any pages or restore my previous session. I tried restarting both firefox and my system, but firefox still won't load anything. Please help.

My computer shut down incorrectly and now firefox won't load any pages or restore my previous session. I tried restarting both firefox and my system, but firefox still won't load anything. Please help.

Chosen solution

The above info is about locating the profiles. Here https://support.mozilla.org/en-US/kb/Managing-profiles#w_removing-a-profile is how to remove them. WARNING!! This will delete your browsing history, your cookies, and your bookmarks.

Read this answer in context 👍 0

All Replies (2)

_dav__
_dav__
more options

You will need to delete some of your Firefox profiles. There is information here https://support.mozilla.org/en-US/kb/Managing-profiles on how to do it. If this has solved your problem, please mark this as a solution

_dav__
_dav__
more options

Chosen Solution

The above info is about locating the profiles. Here https://support.mozilla.org/en-US/kb/Managing-profiles#w_removing-a-profile is how to remove them. WARNING!! This will delete your browsing history, your cookies, and your bookmarks.