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Firefox not updating

  • 3 replies
  • 5 have this problem
  • 2 views
  • Last reply by skiman1818

skiman1818
skiman1818
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I recently had to do a system restore on my Windows 7 computer. This reverted my version of Firefox from 11.0 back to 10.0.2. When I go to Firefox/help/about it shows Firefox is checking for updates but nothing happens.

I recently had to do a system restore on my Windows 7 computer. This reverted my version of Firefox from 11.0 back to 10.0.2. When I go to Firefox/help/about it shows Firefox is checking for updates but nothing happens.

Chosen solution

Problem resolved. I uninstalled Firefox while keeping my user profile. After reinstalling the program it was updated to version 11.0

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All Replies (3)

Cobe
Cobe
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hi, i need more detail about that

skiman1818
skiman1818 Question owner
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Sure. What additional detail do you need? When I go to "About Mozilla Firefox" it shows version 10.0.2. Just below that is a spinning circle which states "checking for updates." The circle just continues spinning without doing anything. Prior to doing a system restore I did have version 11.0.

skiman1818
skiman1818 Question owner
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Chosen Solution

Problem resolved. I uninstalled Firefox while keeping my user profile. After reinstalling the program it was updated to version 11.0