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I have XP SP 3 but the installation does not update to higher than 11.0

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  • Last reply by John99

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Whatever i do, the version of Firefox does not go over 11.0. The old one keeps crashing.

Whatever i do, the version of Firefox does not go over 11.0. The old one keeps crashing.

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Firefox 11 is the current release, although Firefox 12 moves to release anytime now.

If you have problems with crashes please read the troubleshooting information & tips in firefox crashes.

(If you are working in a corporate environment or a large educational establishment it is possible Firerox 10 ESR may be considerd.)