This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Gmail Attachments

Brian Schack
Brian Schack
more options

Hi:

Can you please help me attach a file in Gmail? This doesn't work in Firefox or Firefox in safe mode, but it does work in Internet Explorer.

Steps to reproduce: 1. Click "Attach a file." 2. Click the file. 3. Click Open.

Actual results: The file is not attached.

Expected results: The file is attached.

https://bugzilla.mozilla.org/show_bug.cgi?id=747002

Best regards, Brian Schack

Hi: Can you please help me attach a file in Gmail? This doesn't work in Firefox or Firefox in safe mode, but it does work in Internet Explorer. Steps to reproduce: 1. Click "Attach a file." 2. Click the file. 3. Click Open. Actual results: The file is not attached. Expected results: The file is attached. https://bugzilla.mozilla.org/show_bug.cgi?id=747002 Best regards, Brian Schack

Chosen solution

Try reading the article Websites look wrong or appear differently than they should. work through all the steps there, and let's see if they don't help. Also make sure that you have all Windows Updates, and also try updating your graphics card driver (Upgrade your graphics drivers to use hardware acceleration and WebGL has help on how to do that).

If it still doesn't work, try to create a new profile, Profile Manager - Create, remove or switch Firefox profiles. It won't have any of your information in it (don't worry, it's all still there) but it gives us a chance to check if this happens in default Firefox. If it works in the new profile, we can migrate your information from your old profile to your new on by reading Recovering important data from an old profile

Read this answer in context 👍 0

All Replies (2)

user633449
user633449
more options

Chosen Solution

Try reading the article Websites look wrong or appear differently than they should. work through all the steps there, and let's see if they don't help. Also make sure that you have all Windows Updates, and also try updating your graphics card driver (Upgrade your graphics drivers to use hardware acceleration and WebGL has help on how to do that).

If it still doesn't work, try to create a new profile, Profile Manager - Create, remove or switch Firefox profiles. It won't have any of your information in it (don't worry, it's all still there) but it gives us a chance to check if this happens in default Firefox. If it works in the new profile, we can migrate your information from your old profile to your new on by reading Recovering important data from an old profile

Brian Schack
Brian Schack Question owner
more options

Hi Tylerdowner:

You fixed it! Thanks for your help.

Best regards, Brian Schack