Firefox crashes: doesn't start in any profile
Content of PROBLEM DETAILS AND SYSTEM CONFIGURATION Process: firefox [326] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 13.0 (13.0) Code Type: X86-64 (Native) Parent Process: launchd [110] Date/Time: 2012-06-18 23:13:39.426 -0700 OS Version: Mac OS X 10.6.8 (10K549) Report Version: 6 Interval Since Last Report: 82528 sec Crashes Since Last Report: 23 Per-App Interval Since Last Report: 23033 sec Per-App Crashes Since Last Report: 16 Anonymous UUID: 14274242-5541-42B7-B1ED-335CD34E3C6E Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Thread 0 Crashed: Dispatch queue: com.apple.main-thread 0 libobjc.A.dylib 0x00007fff8237afbc _read_images + 312 1 libobjc.A.dylib 0x00007fff82391721 map_images_nolock + 1266 2 libobjc.A.dylib 0x00007fff8237a761 map_images + 115 3 dyld 0x00007fff5fc039b9 dyld::notifyBatchPartial(dyld_image_states, bool, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 853 4 dyld 0x00007fff5fc0c839 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, ImageLoader::RPathChain const&) + 201 5 dyld 0x00007fff5fc04d48 dyld::link(ImageLoader*, bool, ImageLoader::RPathChain const&) + 118 6 dyld 0x00007fff5fc09221 addImage(void*, char const*, bool, bool, bool, bool) + 345 7 libSystem.B.dylib 0x00007fff8a227a23 NSAddImage + 77 8 org.mozilla.firefox 0x00000001000023b5 start + 3701 9 org.mozilla.firefox 0x0000000100002097 start + 2903 10 org.mozilla.firefox 0x00000001000021e7 start + 3239 11 org.mozilla.firefox 0x000000010000211a start + 3034 12 org.mozilla.firefox 0x0000000100001b12 start + 1490 13 org.mozilla.firefox 0x0000000100001574 start + 52 Thread 1: Dispatch queue: com.apple.libdispatch-manager 0 libSystem.B.dylib 0x00007fff8a138c0a kevent + 10 1 libSystem.B.dylib 0x00007fff8a13aadd _dispatch_mgr_invoke + 154 2 libSystem.B.dylib 0x00007fff8a13a7b4 _dispatch_queue_invoke + 185 3 libSystem.B.dylib 0x00007fff8a13a2de _dispatch_worker_thread2 + 252 4 libSystem.B.dylib 0x00007fff8a139c08 _pthread_wqthread + 353 5 libSystem.B.dylib 0x00007fff8a139aa5 start_wqthread + 13 ... ... ... [content omitted] ... ... Model: Macmini3,1, BootROM MM31.00AD.B00, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.35f1 Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Modified by cor-el
Chosen solution
That crash report is quite a few weeks old and related to PDF use and had an uptime of 352 seconds. It is probably unrelated to the current problem.
If you are having a startup crash that is not cured by trying safe mode and a new clean profile just about the only alternative is to re-install Firefox.
Before doing that it is worth considering is the system crashing for any other reason, do other applications crash, possibly Firefox is not the only cause of crashes.
Read this answer in context 👍 2All Replies (6)
Sorry not much that can be done without a crash ID.
- see also Troubleshoot Firefox crashes (closing or quitting unexpectedly)
- Please try again: Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
- If you have problems with obtaining the crash ID can you explain what is happening when you try the above
If you can not start in any profile you may have little alternative but to reinstall firefox. If doing so take care to not delete personal information contained in the firefox Profile. I would in fact suggest you back that up first by locating and copying your profile, see
Put the information somewhere safe, not within a firefox application or profile path.
I can't get the application to open at all. I just see this error window. Maybe I do have to reinstall Firefox.
I was able to find the crash IDs. The most recent one listed is Crash ID: bp-e55bc79d-4416-4098-b2d1-0ce4c2120329
Chosen Solution
That crash report is quite a few weeks old and related to PDF use and had an uptime of 352 seconds. It is probably unrelated to the current problem.
If you are having a startup crash that is not cured by trying safe mode and a new clean profile just about the only alternative is to re-install Firefox.
Before doing that it is worth considering is the system crashing for any other reason, do other applications crash, possibly Firefox is not the only cause of crashes.
Modified by John99
The reinstall fixed it. Thanks for the guidance.
Glad to have helped, thanks for posting back.