This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

No version of Flash is working with my Firefox 13.0.1 (OSX 10.6.7)

  • 3 replies
  • 9 have this problem
  • 10 views
  • Last reply by cor-el

shargon14
shargon14
more options

The videos load on a page fine, but when I click the play button, the rotating "loading" graphic just spins forever. I've tried downgrading from Flash 11.3 to 10.3, but get the exact same results.

The videos load on a page fine, but when I click the play button, the rotating "loading" graphic just spins forever. I've tried downgrading from Flash 11.3 to 10.3, but get the exact same results.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Try to disable hardware acceleration in Firefox.

try to "disable the hardware acceleration" in the Flash Player.

See also:

Flash "Display settings" window:

shargon14
shargon14 Question owner
more options

Ok, this did work - Adblock Plus was the culprit.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome