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New release isn't installing

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by AliceWyman

lyndac
lyndac
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I keeping messages saying my browser is old, even in the FireFox website. I have downloaded and installed the upgrade several times over several months. I have shut down and restarted. I have received the message saying Congrats Upgrade Successful. I just don't know what to do. There are warnings the version I'm on is not safe.

I keeping messages saying my browser is old, even in the FireFox website. I have downloaded and installed the upgrade several times over several months. I have shut down and restarted. I have received the message saying Congrats Upgrade Successful. I just don't know what to do. There are warnings the version I'm on is not safe.

Chosen solution

Do not worry, you are updated, your user agent is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.5.5

see your user agent:

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 FBSMTWB

in the next link find Other causes and reset user agent

Websites say that Firefox is outdated or incompatible even though it's the latest version

see also these pages and threads about Fast Browser Search (FBSMTWB in the user agent).

http://help.fastbrowsersearch.com/

http://www.pccybertek.com/2009/05/remove-fast-browser-search



thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Read this answer in context 👍 1

All Replies (3)

ideato
ideato
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Chosen Solution

Do not worry, you are updated, your user agent is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.5.5

see your user agent:

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 FBSMTWB

in the next link find Other causes and reset user agent

Websites say that Firefox is outdated or incompatible even though it's the latest version

see also these pages and threads about Fast Browser Search (FBSMTWB in the user agent).

http://help.fastbrowsersearch.com/

http://www.pccybertek.com/2009/05/remove-fast-browser-search



thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

lyndac
lyndac Question owner
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Thank you so much. I have no idea what a user agent is. Is there a way to "fix" it? Do I need to "fix" it?

AliceWyman
AliceWyman
  • Moderator
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Follow the directions here:https://support.mozilla.org/kb/websites-say-firefox-outdated-or-incompatible/#w_other-causes