Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot sync between Android and Desktop

  • 1 reply
  • 3 have this problem
  • 9 views
  • Last reply by jpstewar

more options

I have set up sync from my desktop. I have an Android device. As near as I can figure out, I have to now go to the Droid and run the Sync routine. This will give me a code that I then (I think) put into the desktop. The problem is that the help tells me to run the Sync routine from the start page of the Droid. Well, there was one when I started, now it's gone. I cannot figure out how to get that Sync routine back on the droid. The help file indicates it should be on the Start page. But when I fire up the Droid Firefox, it gives me a search bar, the "Top Sites" I visited and - at the bottom - the completely useless Add-ons for your Firefox section. How can I get the Sync routine to appear on the Droid so I can actually run it?

I have set up sync from my desktop. I have an Android device. As near as I can figure out, I have to now go to the Droid and run the Sync routine. This will give me a code that I then (I think) put into the desktop. The problem is that the help tells me to run the Sync routine from the start page of the Droid. Well, there was one when I started, now it's gone. I cannot figure out how to get that Sync routine back on the droid. The help file indicates it should be on the Start page. But when I fire up the Droid Firefox, it gives me a search bar, the "Top Sites" I visited and - at the bottom - the completely useless Add-ons for your Firefox section. How can I get the Sync routine to appear on the Droid so I can actually run it?

Chosen solution

I am going to post my own reply. Basically the option to set up Sync on my Android never reappeared and I could never find it. So I de-installed Firefox from the Droid, re-installed it and the option came back. I ran the routine, got the code, put it into my desktop and voila!, they were synced. That seemed to be just about my only option.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

I am going to post my own reply. Basically the option to set up Sync on my Android never reappeared and I could never find it. So I de-installed Firefox from the Droid, re-installed it and the option came back. I ran the routine, got the code, put it into my desktop and voila!, they were synced. That seemed to be just about my only option.