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firefox won't open the text in the box at this url: http://now-tv.com/epg/?lang=en. Safari will

  • 4 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

clarkem
clarkem
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http://now-tv.com/epg/?lang=en this website should have a tv schedule on it, but it's just a blank box with Firefox. Safari displays the schedule.

http://now-tv.com/epg/?lang=en this website should have a tv schedule on it, but it's just a blank box with Firefox. Safari displays the schedule.

All Replies (4)

John99
John99
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Try posting a screenshot as it is in Firefox and in Safari

I note the problem site uses FlashPlayer. Firefox has been having issues with Firefox 11.3 (espcially on Windows machines > XP ; but I note you use a Mac.)

Initially try clearing site cookies and the browser cache (see).

If that fails it may be a Flash Player 11.3 problem, and as a test and potential temporary workaround it may be worth downgrading to Flash 10.3 or 11.2.

I am not a Mac user, so If you need more help I will probably have to leave it to someone else to make more suggestions.

clarkem
clarkem Question owner
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Thanks John. This problem is not new and has persisted through numerous versions of Firefox and Flash. In the past, I had a similar problem loading images, but I fixed it in the "permissions" settings in the "information" side panel. I can't find a similar fix with this current issue. c.

John99
John99
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I will try to look at this again from Windows when I get the time later today. The site does not seem to like Ubuntu. I do not get a blank screen but can not see schedule info.

Part of the problem may be that some of the site info or material may not be available in my country: UK - England

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure that you do not block JavaScript

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).