This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Live.com signin - Body of web page is blank, no User Name Password entry text.

FrustratedJim
FrustratedJim
more options

Live.com sign-in page seems to load but body of page is blank. No place for username/password entry. Today, I cleared history + cookies, turned off flashplayer plugin and then the body of live.com signin is blank. Re-installed flashplugin. FF checked plugins and installed JAVA. Still a blank body of live.com sign-in. FF seems to work OK with other web sites. IE8 works fine with Live.com - I'm using IE8 to access my email.

Live.com sign-in page seems to load but body of page is blank. No place for username/password entry. Today, I cleared history + cookies, turned off flashplayer plugin and then the body of live.com signin is blank. Re-installed flashplugin. FF checked plugins and installed JAVA. Still a blank body of live.com sign-in. FF seems to work OK with other web sites. IE8 works fine with Live.com - I'm using IE8 to access my email.

Chosen solution

Make sure that you do not block JavaScript because the input form is generated via JavaScript

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Make sure that you do not block JavaScript because the input form is generated via JavaScript

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
FrustratedJim
FrustratedJim Question owner
more options

I followed your directions and found an Extension "Add Lyrics 1.0" causing the problem. I disabled this extension. Now I must determine how to remove this extension.

Thanks a bunch for your prompt reply and guidance.