This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox google homesite comes up in chinese and cannot change to english. Need help on how to convert back to english.

  • 2 replies
  • 3 have this problem
  • 5 views
  • Last reply by cor-el

sburkhart60
sburkhart60
more options

I am in the U.S. and recently when I open my default brower (Firefox/Google) it comes up in Chinese and have tried all recommendation given in the forum, but none work.

What caused this and how can I fix it? I can use other browers with no problem but prefer to use Firefox.

Please help.

Sincere thanks, S. Burkhart

I am in the U.S. and recently when I open my default brower (Firefox/Google) it comes up in Chinese and have tried all recommendation given in the forum, but none work. What caused this and how can I fix it? I can use other browers with no problem but prefer to use Firefox. Please help. Sincere thanks, S. Burkhart

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

What is the URL of your home page in the options:

orange Firefox button or classic Tools menu > Options > General

(This assumes you set "When Firefox starts" to "Show my home page")

You may know that Firefox is now on version 16, and version 10 contains numerous publicly disclosed security problems.

If Help > About Firefox shows that you're really running version 10, you should strongly consider upgrading.

If it shows you are running version 16, then your browser is reporting the wrong version to websites. To fix that, see this article: How to reset the default user agent on Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to clear the Google cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"