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I haven't been able to finalize any recent upgrade.

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by KeithScott

KeithScott
KeithScott
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I am currently using version 14.0.1 I haven't been able to finalize any recent upgrade. After I do the update and restart Firefox I get this message “Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again”. This keeps happening despite having closed Firefox.

I am currently using version 14.0.1 I haven't been able to finalize any recent upgrade. After I do the update and restart Firefox I get this message “Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again”. This keeps happening despite having closed Firefox.

Chosen solution

I succeeded by using IE to do the upgrade. TKS

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All Replies (2)

dumdidadida
dumdidadida
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Hi,

Please also try updating using the full installer after exiting Firefox: https://www.mozilla.org/en-US/firefox/new/

Updating Firefox

FAQ

KeithScott
KeithScott Question owner
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Chosen Solution

I succeeded by using IE to do the upgrade. TKS