This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Help! After today's upgrade to 18.0.1 my Firefox fails to navigate to any site.

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by vvvybornov

vvvybornov
vvvybornov
more options

After today's upgrade, my Firefox is totally unable to navigate.

If I type an URL in URL box and press Enter, I see blank screen (tab titled "New tab")

I had numerous tabs in different tab groups. The tabs are still shown in tab group view, but as soon as I switch to a tab, the title changes immediately to "New Tab", and again nothing is shown.

What I tried (nothing works)

1. Creating a new profile and launching FF in it 2. Starting with all plugins disabled

After today's upgrade, my Firefox is totally unable to navigate. If I type an URL in URL box and press Enter, I see blank screen (tab titled "New tab") I had numerous tabs in different tab groups. The tabs are still shown in tab group view, but as soon as I switch to a tab, the title changes immediately to "New Tab", and again nothing is shown. What I tried (nothing works) 1. Creating a new profile and launching FF in it 2. Starting with all plugins disabled

Chosen solution

What fixed the problem was simply rebooting the computer. Thanks anyway for your help!

Read this answer in context 👍 0

All Replies (3)

iamjayakumars
iamjayakumars
more options

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

______________________________________________________________________________

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

vvvybornov
vvvybornov Question owner
more options

Chosen Solution

What fixed the problem was simply rebooting the computer. Thanks anyway for your help!