This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I download firefox to my mac mini but it cannot be opened to install. what can I do?

  • 2 replies
  • 5 have this problem
  • 5 views
  • Last reply by cor-el

fiestyone
fiestyone
more options

I have a new Mac Mini with OSX 10.8.2 intel i5 processor and 4 GB mem. After download I try to install the firefox and get the message: "The following disk images couldn't be opened: firefox 18.0.2.dmg reason not be recognized. "

I downloaded 4 separate times with the same result. One time I rebooted the mac before trying to open the new download. I called Apple for help but they seemed to have no solution.

I have a new Mac Mini with OSX 10.8.2 intel i5 processor and 4 GB mem. After download I try to install the firefox and get the message: "The following disk images couldn't be opened: firefox 18.0.2.dmg reason not be recognized. " I downloaded 4 separate times with the same result. One time I rebooted the mac before trying to open the new download. I called Apple for help but they seemed to have no solution.

All Replies (2)

finitarry
finitarry
more options

https://support.mozilla.com/kb/Installing+Firefox+on+Mac

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can find the latest Firefox release in all languages and for all Operating Systems here:

Try to repair the disk permissions: