Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I've been using Firefox for years. Now your load screen appears everytime I open. It's a hassle!

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

Starkin
Starkin
more options

Every time I open Firefox to go to the internet I get a page that says thanks for becoming a tester, etc. Then you want me to download Firefox, which I've done 6 times now! Then you make Firefox Search my homepage. Then I change the homepage. Then a screen comes up saying AVG has been successfully installed. Then I use the internet and the next time I re-open Firefox I get the same bull##%% routine!

I've been using Firefox for years. What's up? It's a major hassle!

Every time I open Firefox to go to the internet I get a page that says thanks for becoming a tester, etc. Then you want me to download Firefox, which I've done 6 times now! Then you make Firefox Search my homepage. Then I change the homepage. Then a screen comes up saying AVG has been successfully installed. Then I use the internet and the next time I re-open Firefox I get the same bull##%% routine! I've been using Firefox for years. What's up? It's a major hassle!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you do not keep changes after a restart then see:

Some security software has virtualization or sandbox features that may cause problems by protecting and restoring files in the Firefox profile folder.