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Certain websites bring up connection reset error message

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  • 9 have this problem
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  • Last reply by sbowers

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I can't access two websites (both https) - Chase and Fisher Scientific - every time I try to load them I get a connection was reset error message. I have tried clearing the cookies and cache. Any ideas?

I can't access two websites (both https) - Chase and Fisher Scientific - every time I try to load them I get a connection was reset error message. I have tried clearing the cookies and cache. Any ideas?

All Replies (2)

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This seems to be caused by browser sniffing that isn't working properly and changing the user agent for those sites to Firefox/19 seems to work.

You can create a new String pref on the about:config page via the right-click context menu.

  • name: general.useragent.override.chase.com
  • value: (rv:|Firefox/)\d{2}#$119
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It certainly worked for chase which was the important part. Thank you!