This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why is it that all of a sudden I can not log into places with my password. I know the password is correct because it was saved. I use other service and I get in

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

TgreenMI
TgreenMI
more options

I go to the web page and the user name and password had been saved for a long time. I try to log in and it said I put in the wrong password. I try and try still the same. I put in the password myself still the something. I know the password was right...I contact the web page thinking that some how my password was changed...NOPE it was the same. I try Internet Explorer and I logged right in. I go back and try firefox....NOPE I can not get in......Why is this? I can always start using Internet explorer and delete firefox.......What is the deal. Does anyone know what is going on??

Thanks Tom

I go to the web page and the user name and password had been saved for a long time. I try to log in and it said I put in the wrong password. I try and try still the same. I put in the password myself still the something. I know the password was right...I contact the web page thinking that some how my password was changed...NOPE it was the same. I try Internet Explorer and I logged right in. I go back and try firefox....NOPE I can not get in......Why is this? I can always start using Internet explorer and delete firefox.......What is the deal. Does anyone know what is going on?? Thanks Tom

All Replies (2)

Teddiebear
Teddiebear
more options

The description is a bit vague, but I'll try to help out.

Try clearing the Cache, Cookies and Active Logins by going to Tools -> Clear Recent History and only checking the three mentioned above.

Do note that by removing these you are logged out of any website that you are logged into, requiring you to log back in again with username and password.

If this does not work, try restarting Firefox without addons by going to Help -> Restart with addons disabled.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked (check the permissions on the about:permissions page).

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"