Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I go to a website requiring login, and am logged in automatically, I still get prompted by Software Security Defice for master password. New w/Firefox 24.

  • 4 replies
  • 3 have this problem
  • 6 views
  • Last reply by cor-el

oycejay
oycejay
more options

If I go to a website that requires a login & password, and I have it set up to automatically log me in, I get automatically logged in (it remembers by userid & password for that site), but the prompt from the Software Security Device for my master password appears as well. I can cancel the prompt and it goes away, but it shouldn't show up because I'm already logged in. This problem started happening after I downloaded Firefox 24 yesterday.

If I go to a website that requires a login & password, and I have it set up to automatically log me in, I get automatically logged in (it remembers by userid & password for that site), but the prompt from the Software Security Device for my master password appears as well. I can cancel the prompt and it goes away, but it shouldn't show up because I'm already logged in. This problem started happening after I downloaded Firefox 24 yesterday.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Note that Firefox Sync also requires you to enter the Master Password.

Read this answer in context 👍 1

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Note that Firefox Sync also requires you to enter the Master Password.

oycejay
oycejay Question owner
more options

I tried tried what you suggested and still had the problem. Then I tried logging off of the site, then revisited it and let it log on automatically again, and I did not get the prompt--it was as if the software security device didn't recognize I was logged on to that site, but once I logged off and let it log on again, the problem disappeared. Works fine now. thanks

shirleyone
shirleyone
more options

none of this is working. So what now? It's really irritating.  :-(

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Hi shirleyone

Could you please start a new thread for your question instead of posting in an existing thread?

Then you can provide more information like your operating system and installed extensions and installed plugins.