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I have a sync account, but on my PC I no longer have to option to sync - only to create a new account, but my laptop will sync

paulinecymru
paulinecymru
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I have a sync account, but when I came to sync data on my PC today, I was only given the option to create a new account. I tried this, but it said my email address was already in use. I can sync on my laptop which is linked to my PC.

I have a sync account, but when I came to sync data on my PC today, I was only given the option to create a new account. I tried this, but it said my email address was already in use. I can sync on my laptop which is linked to my PC.

Chosen solution

Sounds that you have already created a Sync account.

Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible.

  1. open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  2. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  3. click "I Have an Account" : Connect
  4. click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)

Reset Lost or Forgotten Password or delete sync account:

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Sounds that you have already created a Sync account.

Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible.

  1. open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  2. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  3. click "I Have an Account" : Connect
  4. click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)

Reset Lost or Forgotten Password or delete sync account:

paulinecymru
paulinecymru Question owner
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Thank you so much. It worked and your instructions were very easy to follow :-) Many many thanks

Modified by paulinecymru