This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 24 opened .doc file in shared Dropbox folder but firefox 25 won't

  • 4 replies
  • 3 have this problem
  • 7 views
  • Last reply by romad

romad
romad
more options

Under FF24 I could open and VIEW .doc and .docx files in a shared Dropbox folder. With FF25, I can't and instead I get a weird error message.

There is an Adobe icon and the following text:

Adobe Reader cannot show documents in this browser.

We are sorry, but Adobe Reader is unable to show documents in this browser configuration.

Please use your browser to download this file and open it in Adobe Reader or Adobe Acrobat.

To avoid this message in the future, many browsers provide a way to turn off certain add-ons, and some are able to show this document natively. Please contact your browser vendor for more details.

So why is FF25 trying to use a PDF reader to open a .doc/.docx file?

Under FF24 I could open and VIEW .doc and .docx files in a shared Dropbox folder. With FF25, I can't and instead I get a weird error message. There is an Adobe icon and the following text: Adobe Reader cannot show documents in this browser. We are sorry, but Adobe Reader is unable to show documents in this browser configuration. Please use your browser to download this file and open it in Adobe Reader or Adobe Acrobat. To avoid this message in the future, many browsers provide a way to turn off certain add-ons, and some are able to show this document natively. Please contact your browser vendor for more details. So why is FF25 trying to use a PDF reader to open a .doc/.docx file?

All Replies (4)

Steve
Steve
more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

romad
romad Question owner
more options

The only 2 marked as "Update Now" were the Java and Flash plug-ins. Please tell me WHICH plug-in is required to open up MS Word .doc & .docx files (read-only) as I don't see any listed in my plug-ins folder. Also, please tell me why I didn't have a problem with FF24. Last, do you have any idea as to why FF25 is trying to use a PDF plug-in to open NON-PDF files?

romad
romad Question owner
more options

I've done some searching and with this plug-in disabled, I'm asked to install it to open .doc & .docx files in FF25:

Adobe Acrobat NPAPI Plug-in

According to the plug-in info, this plug-in is for the following MIME types:

application/vnd.adobe.pdf (Acrobat Portable Document Format: pdf), application/vnd.adobe.pdfxml (Acrobat XML Portable Document Format: pdfxml), application/vnd.adobe.x-mars (Acrobat XML Portable Document Format: mars), application/vnd.adobe.xdp+xml (XML Data Package: xdp), application/vnd.fdf (Acrobat Forms Data Format: fdf), application/vnd.adobe.xfd+xml (FormFlow99 Data File: xfd), application/pdf (Acrobat Portable Document Format: pdf), application/vnd.adobe.xfdf (Acrobat Forms Data Format in XML: xfdf)

What I DON'T see is any reference to .doc/.docx file types, so why is the plug-in being asked for?

romad
romad Question owner
more options

Well, yesterday, on a whim, I again DISABLED the Adobe Acrobat NPAPI Plug-in, and all of a sudden I can open .doc files in Firefox again! Really weird. Before I was being asked to install this already-installed plug-in to open the files; when I did re-install it, I was told it COULDN'T open the files. Looks like it is time to completely purge Adobe from my iMac.