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When I sign into my email account with Firefox and with no other browser, the email reloads repeatedly, and a little window pops up and says This page is asking

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  • Last reply by cor-el

gretchen0906
gretchen0906
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When I sign into my email account with Firefox and with no other browser, the email reloads repeatedly, and a little window pops up and says This page is asking you to confirm that you want to leave - data you have entered may not be saved. So then I have to click on don't leave the page and my email loads, then loads again when I click on any of my messages. How can this be fixed?

When I sign into my email account with Firefox and with no other browser, the email reloads repeatedly, and a little window pops up and says This page is asking you to confirm that you want to leave - data you have entered may not be saved. So then I have to click on don't leave the page and my email loads, then loads again when I click on any of my messages. How can this be fixed?

All Replies (2)

iamjayakumars
iamjayakumars
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that such a script runs on the page to prevent dataloss when leaving the page without having submitted what you have typed.

You shouldn't see this under normal conditions.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.