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Firefox crashes 5 seconds after startup.

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by fermat8

fermat8
fermat8
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New thread created. /questions/1004537. Locking old thread

Firefox crashes about 5 seconds after startup. This happens even in safe mode. I've disabled all addons and extensions, and it continues anyway. I've uninstalled and reinstalled, no change. I've uninstalled, and deleted all %appdata%/*/Mozilla folders completely from my machine, reinstalled, and it continues to crash. I've tried firefox.exe -P to create a new profile, continues to crash. I've run both norton and microsoft essentials scans of my computer, and nothing is found. Continues to crash. Also, as a clue, I've noticed that even though I've removed all %appdata% folders, no matter what I do, I still see all the plugins still available, are these all installed with the firefox installer? Not that it really matters, because it continues to crash even when I disable all of them, as well as in safe mode (which presumably disabled all of them as well). Help!

<i>New thread created. [/questions/1004537]. Locking old thread </i> Firefox crashes about 5 seconds after startup. This happens even in safe mode. I've disabled all addons and extensions, and it continues anyway. I've uninstalled and reinstalled, no change. I've uninstalled, and deleted all %appdata%/*/Mozilla folders completely from my machine, reinstalled, and it continues to crash. I've tried firefox.exe -P to create a new profile, continues to crash. I've run both norton and microsoft essentials scans of my computer, and nothing is found. Continues to crash. Also, as a clue, I've noticed that even though I've removed all %appdata% folders, no matter what I do, I still see all the plugins still available, are these all installed with the firefox installer? Not that it really matters, because it continues to crash even when I disable all of them, as well as in safe mode (which presumably disabled all of them as well). Help!

Modified by Moses

All Replies (4)

Diego Victor
Diego Victor
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

fermat8
fermat8 Question owner
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Sorry, I thought I was thorough. Of *course* I also tried the reset feature. (I had to be quick before it crashed on me, naturally). I've reset at least a half-dozen times, and it continues to crash, continues to have all add-ons (though now they are re-enabled, and I have to go back in and disable them all again).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Plugins aren't installed in the Firefox profile folder (although this is possible), but are usually found via a registry scan.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

fermat8
fermat8 Question owner
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Just to follow up. It continues to crash on startup. None of the above responses were helpful in any way. There are NO crash reports being generated.