This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Is there a new virus that affects Firefox? My browser is fine for a while and then the text will disappear, also some of the control buttons.

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by philipp

more options

This has been going on at least 3 months with the browser. The back arrow will disappear, sometimes the text completely disappears, sometimes you can see it but its unreadable, looks like the letters are missing pixels. Sometimes the images get corrupted with black pixelation. If you quit and restart it goes away, for a while. The problem seems to be affecting my online games as well. I play "Steampunk Tower" on Yahoo!'s free game tab and it always crashes my machine hard, as in abruptly shuts down the system with no warning. This is not the only game to be affected. I have both McAfee and Norton 360 and they find nothing when I scan, but they can only detect what they know about so I'm looking for something new and unreported. Or maybe an update failed or has corrupted a file, I don't know. I do know that its very irritating and I'd like to fix it, if possible.

This has been going on at least 3 months with the browser. The back arrow will disappear, sometimes the text completely disappears, sometimes you can see it but its unreadable, looks like the letters are missing pixels. Sometimes the images get corrupted with black pixelation. If you quit and restart it goes away, for a while. The problem seems to be affecting my online games as well. I play "Steampunk Tower" on Yahoo!'s free game tab and it always crashes my machine hard, as in abruptly shuts down the system with no warning. This is not the only game to be affected. I have both McAfee and Norton 360 and they find nothing when I scan, but they can only detect what they know about so I'm looking for something new and unreported. Or maybe an update failed or has corrupted a file, I don't know. I do know that its very irritating and I'd like to fix it, if possible.

All Replies (1)

more options

hello, maybe that's an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in firefox > options > advanced > general.