This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

some filters are directing all email to a folder other than the "inbox" as it should

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by Matt

more options

Why are some messages being directed to a folder other than my Inbox? Some filters are working correctly and are sent to their respective folders. Messages with no filter associated, are found in a folder that has no association with the message....into one particular folder only.

Earlier, I was unable to filter any messages to a particular folder, automatically, manually, or drag and drop.

Why are some messages being directed to a folder other than my Inbox? Some filters are working correctly and are sent to their respective folders. Messages with no filter associated, are found in a folder that has no association with the message....into one particular folder only. Earlier, I was unable to filter any messages to a particular folder, automatically, manually, or drag and drop.

Chosen solution

Have you tried Thunderbird with add-ons disabled. it is on the help menu (ALT+H)

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Have you tried Thunderbird with add-ons disabled. it is on the help menu (ALT+H)