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Using MacBook Pro mid 2010 OS X 10.2.1 FF 29, yahoo mail not working.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Moses

MassillonMac
MassillonMac
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This is a new problem, since the last FF upgrade. When I access my yahoo mail account, I can compose or open one message, then cannot continue, a freeze occurs. I have to go back to the mail icon, click on it, and then compose, to write another message. It all works smoothly in Safari. I have searched the posted suggestions and completed all: empty the cache, cookies deleted. All to no success. This problem is now about one week old.

This is a new problem, since the last FF upgrade. When I access my yahoo mail account, I can compose or open one message, then cannot continue, a freeze occurs. I have to go back to the mail icon, click on it, and then compose, to write another message. It all works smoothly in Safari. I have searched the posted suggestions and completed all: empty the cache, cookies deleted. All to no success. This problem is now about one week old.

All Replies (3)

MassillonMac
MassillonMac Question owner
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Restarting in the "safe mode" answered the problem. While in Firefox, go to Help pull-down menu, select Restart with Add-Ons Disabled, then a pop-up box will ask if you want to Restart with add-ons disabled, select that. Unfortunately, now all the adds appear during my inbox mail screen and I do believe that was the problem, but I am happy to have control over the mail account again. (This solution was suggested as an answer to someone else and I thought I would try it, because that person complained of the mail account in "Rogers.com" freezing with Firefox.)

MassillonMac
MassillonMac Question owner
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Sorry "rogers.yahoo" mail account was the one mentioned.

Moses
Moses
  • Moderator
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MassillonMac,

If starting Firefox in Safe Mode worked, then it's probable one of your extensions causing the problem. Safe Mode isn't meant to be used for daily operation. It's a troubleshooting mode.

Just to clarify, is it working normally w/o Safe Mode or is it still messing up?