This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can I stop auto deletion of messages from my inbox?

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by christ1

JimHSoars
JimHSoars
more options

How can I stop auto deletion of messages from my inbox?

I've tried to fix this by changing the IMAP account's Junk settings so that they are moved either to the 

       "Junk" folder on 'account name'

or 

       Other:       (drop down list for choosing accounts and one of its folders) Junk on 'account name'

I am sure I lost all of my important, not junk mail, amazon.com messages as well as other messages from comercial sites.

Secondly: Please tell me what the difference is between the 2 junk folder choices above.

Thank you,

- Jim

How can I stop auto deletion of messages from my inbox? I've tried to fix this by changing the IMAP account's Junk settings so that they are moved either to the "Junk" folder on 'account name' or Other: (drop down list for choosing accounts and one of its folders) Junk on 'account name' I am sure I lost all of my important, not junk mail, amazon.com messages as well as other messages from comercial sites. Secondly: Please tell me what the difference is between the 2 junk folder choices above. Thank you, - Jim

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

http://kb.mozillazine.org/Disappearing_mail

I don't understand "Junk on 'account name'". Can you provide a screenshot?

http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

Modified by christ1