When I try to open folders in e-mail using firefox I get a message "There appears to be a problem loading the message list". Re-setting firefox did not help.
When I go to e-mail I get the inbox. I cannot access other folders such as 'sent items' or 'spam' however and when I go back to inbox I get the same message. The problem only arises using firefox - not internet explorer. I have tried resetting firefox and the default settings without effect.
When I go to e-mail I get the inbox. I cannot access other folders such as 'sent items' or 'spam' however and when I go back to inbox I get the same message. The problem only arises using firefox - not internet explorer. I have tried resetting firefox and the default settings without effect.
Chosen solution
Clear your cache and cookies (for the affected site) to see if that makes a difference.
Clearing Cache
- Press 'CTRL/CMD + SHIFT + DEL
- Select "time range to clear" to Everything
- Expand the "Details" by clicking the Arrow
- Uncheck everything except Cache
- Click Clear Now
Clearing Cookies
- Go to the orange Firefox button > Options > Privacy > Remove individual cookies
- Search for the site you are having issues with and click Remove Cookies
- Restart Firefox and try again
All Replies (3)
Hello,
What is the service that hosts your e-mail address? (Yahoo, Gmail, Hotmail, or other ...)
Thanks. I think it is BT (formerly BT Yahoo).
Chosen Solution
Clear your cache and cookies (for the affected site) to see if that makes a difference.
Clearing Cache
- Press 'CTRL/CMD + SHIFT + DEL
- Select "time range to clear" to Everything
- Expand the "Details" by clicking the Arrow
- Uncheck everything except Cache
- Click Clear Now
Clearing Cookies
- Go to the orange Firefox button > Options > Privacy > Remove individual cookies
- Search for the site you are having issues with and click Remove Cookies
- Restart Firefox and try again